DISCLAIMER OF THE DETAILING GANG®

Introduction

Welcome to The Detailing Gang®! By using our services, you acknowledge and agree to the terms and conditions stated in this disclaimer. We strive to offer premium car cleaning and detailing services through our service partners nationwide. This document outlines our responsibilities, liabilities, and important information regarding our services.

General Disclaimer

The Detailing Gang® is a web-based platform designed to provide high-quality car cleaning and detailing services through a network of service partners. We collaborate with various local service providers to ensure our customers receive top-tier services. Additionally, we facilitate the supply of required machinery, tools, and materials to our service partners, franchises, and customers. We work diligently to provide the best solutions for all stakeholders.

While we promote the franchise model, we also actively market the names and addresses of franchise businesses to help them gain popularity. Franchisees may either continue using their existing business names or register new ones as per their convenience. They are responsible for obtaining necessary registrations, including GST (if applicable), business licenses (if required), and company formation as per legal requirements. We do not offer legal services related to business registration or taxation, nor do we guarantee any legal compliance.

No Liability Clause

We emphasize that no car wash or detailing service can be considered perfect, and most concerns arise from pre-existing conditions that become noticeable after cleaning. Our team is not responsible for any mechanical or electrical defects that become apparent post-service. Additionally, our services exclude certain sensitive areas such as:

  • Engine cleaning
  • LED screens/radios
  • Cameras and other delicate electronic components

For this reason, customer presence is mandatory during the service to ensure satisfaction. Once our team leaves the premises, we are not liable for any claims regarding the service. Customers must also remove all valuable and non-valuable items from their vehicles before handing them over for cleaning.

Service Limitations

While we ensure the highest quality of service, there are certain limitations:

  • We do not guarantee the removal of deep scratches, oxidation, or permanent stains.
  • Our detailing services do not cover damages caused by rust, prior repairs, or poor maintenance.
  • Certain services may be subject to weather conditions, location constraints, or the availability of our team.

Publication of Vehicle Photos

Our service outlets are monitored through CCTV surveillance for training and quality assurance purposes. We also conduct live streaming of our work for transparency and customer engagement. By availing of our services, customers agree that The Detailing Gang® reserves the right to publish images or videos of their vehicles (edited or unedited) across various online and offline media platforms for promotional purposes.

Our Door-to-Door car wash teams may capture images of the vehicle, customer, and premises for the same promotional reasons. If customers disagree with this practice, they are advised to refrain from using our services. By using our services, customers implicitly consent to this activity and waive any objections.

Customer Data & Information Usage

By using our services, customers agree that we may collect, store, and use their data for commercial and promotional purposes. We may share customer information with our associate partners, service providers, and franchises for marketing, promotional, and commercial use.

From time to time, we or our service partners/franchises may send promotional emails and special offers. If customers do not agree with this data usage policy, they should refrain from using our services. By availing of our services, customers provide their consent to receive such communications and the use of their data as described above.

No Guarantee of Data Storage or Availability

There is no guarantee that all customer data will be stored or recorded at all times. Due to technical issues, system failures, or unavailability of resources, some data may not be recorded, stored, or retrievable. Additionally, some service partners or franchises may not have the capability or availability to store customer data. Data may also be deleted, lost, or otherwise unavailable for various reasons. Therefore, The Detailing Gang® is not liable to showcase, provide, or retrieve any customer data upon request. Customers acknowledge and accept that we hold no responsibility for data loss or inaccessibility under any circumstances.

No Licensing Responsibility

The Detailing Gang® does not provide any form of:

  • Driving license
  • Trade or commercial license
  • Trade license
  • Permits of any kind

We do not promise or undertake any responsibility for obtaining such documentation on behalf of our franchises, service partners, or any other entity. It remains the sole responsibility of the concerned parties to ensure compliance with applicable laws and regulations.

Payment & Refund Policy

  • All payments for services must be made in advance or as per the agreed terms.
  • We do not offer refunds once the service has been rendered unless there is a proven service failure.
  • Any disputes regarding payments must be raised within 24 hours of service completion.

Customer Responsibilities

  • Customers must ensure their vehicle is accessible and prepared for service at the scheduled time.
  • Any special instructions should be provided in advance.
  • Customers are responsible for reporting any pre-existing damages before the service begins.

Indemnification

By using our services, customers agree to indemnify and hold harmless The Detailing Gang®, its employees, affiliates, and service partners from any claims, losses, damages, or expenses arising from their use of our services.

Amendments to Disclaimer

The Detailing Gang® reserves the right to modify, update, or revise this disclaimer at any time without prior notice. Customers are advised to check our website regularly for updates.

Governing Law & Jurisdiction

This disclaimer and any disputes arising from it shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

Final Statement

By engaging with The Detailing Gang® and utilizing our services, customers and service partners agree to abide by the terms outlined in this disclaimer. We strive to maintain the highest standards in our industry, but we cannot be held liable for any unforeseen issues or legal obligations outside the scope of our services.

For any queries or concerns, please reach out to our support team before availing of our services.